Customer Help
If you've already purchased a test, track it below or use our Help Centre to ask your questions.Where's my test?
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Blood
Can I complete a blood test on a child?
Will medication affect my test results in any way?
Can you test for coeliac disease?
What's the best blood test for me?
Does it hurt to take a blood test?
Hair
Can I complete a hair test on a child?
How do I take a hair sample?
My hair is dyed, permed or treated; will this affect the result?
My hair is very short, or I am bald. Can I still complete the tests?
Is there anything additional to pay?
Health
What health tests do you offer?
Although the products can vary for different regions, we currently have an extensive range on offer. We have blood allergy and intolerance testing, hair sensitivity testing, urine sample liver function testing, vitamin D at-home blood testing, urine kidney testing and many more.
Do I need to visit a health practice for this testing?
Are your health tests scientifically validated?
How often should I complete a health test?
General
How do I order a test?
Where are my results?
What if I'm not satisfied?
Where are the samples tested?
Samples are tested by a panel of in-house and approved testing facilities at various locations depending on demand and the location of the site you purchase from. Facilities include the UK, Pakistan and the US. Once the hair sample has been received at the testing facility, you will receive your results within 3-5 working days. Tests are completed in facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies.
Can I get the results on my app?
We are available for live support 24 hours a day 7 days a week
Our tests
Find a happier, healthier you, today. For over 13 years we’ve helped 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.